Baktec.Assist

Both supermarkets and bakeries are increasingly hiring unskilled personnel in production. To support the professional baker and quickly get new staff up and running in production, there is a need for tutorials and self-study materials.

Why the digital service portal?

Baktec.Assist offers an easy-to-use solution with a freely accessible service portal. Bakers can easily register their Baktec device using a QR code, gaining access to a digital environment tailored specifically to their equipment. The tutorials, available in video format, cover everything from installation and operation to service instructions. This allows common questions to be answered immediately, providing bakers and new staff with 24/7 support and preventing production downtime.

While Baktec’s water mixing and measuring devices are simple to operate, it is beneficial to review the operation multiple times beforehand. The instructional videos are particularly helpful when no experienced colleague is present on the shop floor. Clear, step-by-step guidance explains how to set the water amount and the correct temperature. Service videos address essential maintenance tasks, such as calibrating the device, so that any deviations in temperature and water quantity can be quickly rectified, even during the early morning hours.

The Baktec.Assist© portal not only alleviates the workload for bakers but also supports artisanal wholesalers and suppliers. They also gain access to the service portal, enabling them to assist their customers more effectively and address their inquiries.

With the launch of Baktec.Assist©, Baktec B.V. takes a significant step towards further digitalization and professionalization of the bakery sector. This innovative portal promises to be a valuable tool for bakers and their industry partners.

Step-by-step login

1. Scan the QR code
1. Scan the QR code
Or go to assist.baktec.com
2. Write down the serial number
2. Write down the serial number
On the side of the device
3. Create an account
3. Create an account
Also helpful for colleagues
4. Wait for access to be granted
4. Wait for access to be granted
This may take a moment
5. Check the confirmation email
5. Check the confirmation email
You can log in immediately
6. Enjoy!
6. Enjoy!
24/7 service